Returns And Refunds Policy
If you cancel your order before your product has shipped, we will refund the entire amount or you would not be charged for the same.
If the cancellation is after your product has been shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, contact Customer Support at +91-7011003741 and inform them of the same.
2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 7 Days Replacement Guarantee above.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement under this 7 Days Replacement Guarantee :
• A product that has been used or tampered in any way;
• A product that exhibits physical damage to the box or to the product;
• A product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
• A product without a valid, readable, non tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• A product from which the Product Code has been removed from its original packaging.
7 Days Replacement Guarantee?
How do I get a defective item replaced when ordered on shatak.co.in ?
All products sold at www.shatak.co.in are covered under our 7 Day Replacement Guarantee. Notify us of any problems, damages or defects within 7 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost except for the return transit as we are wholesalers and work at reasonable prices and not MRPs
In order to get a defective item replaced
·Contact us on +91-7011003741 or mail us at shivloktradingco@gmail.com, within 7 days from the date of delivery.
·The defective product will be replaced and shipped immediately if the reason of return in found to be legitimate.
·We will try to arrange the return our self but in certain cases, we may ask buyer to send the product back and return transportation cost will be paid to customer directly by shatak.co.in
How do I cancel an order on www.shatak.co.in
For outright cancellations by you: Immediately Call us on +91-7011003741 so we could do the needful.
Note :
Shivlok Trading Co. reserves the right to cancel any order with or without notice of the customer or buyer.
Shivlok Trading Co. reserves the right to deduct up to 5% on cancellation of orders which is 3000/- and above in case of bank and other charges before the order is shipped or cancelled before shipping.